Most questions about a canvas original, a numbered giclée or a commission come down to timing, condition or paperwork. Below is how to reach the studio and what to expect once you do.
Best for condition reports, edition numbers, framing questions and anything that needs a written record. Attach a photo if a work arrived with a mark on the surface.
Replies within one working day, Monday to Friday.
Use the phone for shipping arrangements, stretched versus rolled canvas, or a commission slot that is closing. If the line is busy, the studio is likely at the easel.
Same-day callback if you leave a message before 15:00.
For returns, provenance certificates or anything that needs to travel by post, use the studio address. Please include your order reference on the envelope.
109 Helen Hill Apt. 815
New Refilwechester, GP 7871
Response times are measured from the moment your message lands, not from when it is opened. If a question is already covered — edition sizes, shipping of rolled canvases, commission windows — the FAQ answers it faster than a reply.
Most questions about a painting, a print edition or a commission can be answered directly. If you are unsure whether a canvas ships stretched or rolled, or which series a work belongs to, write or call and you will get a straight answer rather than a ticket number.
Visits are arranged in advance so works can be brought out from storage and viewed in daylight.