A few things about how work leaves the studio, how editions are counted, and what a cart can and cannot hold. Worth a minute now rather than an email later.
A stretched canvas, a rolled canvas and a signed print can sit in the same cart, but they do not travel in the same parcel. Originals are packed separately from paper editions, so a combined order may arrive as two deliveries on different days.
Canvas originals over one metre are usually rolled in a rigid tube unless you ask for stretcher bars. Rolled work needs re-stretching by a framer near you; that cost and the frame itself are yours, not part of the order.
Giclée editions are printed once and then closed. The number on your print, written by hand beside the signature, is its place in that run. When the run is gone, that image is not reprinted at a different size to keep it in stock.
Monitors shift ochre and deep teal more than any other part of the palette. The Karoo works in particular read warmer in person than on a phone. If a specific tone matters to you, ask for a daylight photograph of the piece before it ships.
A cart is not a reservation. Two collectors can add the same one-off study, and the piece goes to whoever completes the order first. If you need a short hold while you decide on framing, write to the studio and we will note it.
Commissioned views and palette requests are not cart items. They open twice a year, are discussed by email first, and are only scheduled once the brief, size and surface are agreed in writing.
Anything unclear about a piece, a surface or a delivery method, ask before you check out: info@jeffandersonartwork.com or call +27(53)6232497.
Editions, shipping methods and combined orders sometimes raise questions that a product page cannot answer. If a print number, a canvas dimension or a delivery address needs checking, reach the studio directly and we will sort it out before the parcel leaves.
The studio is run by one person, so replies come from the same hands that stretched the canvas. That also means response times follow working hours rather than a call centre rota.
Best for edition numbers, framing questions, combined shipping of a painting with a print, or a change of address before dispatch.
info@jeffandersonartwork.comReplies within one working day, Monday to Friday.
Useful when a cart item is time-sensitive, or when you would rather talk through a commission slot before adding work to the cart.
+27(53)6232497Weekdays 09:00 to 16:00. Voicemail is checked each morning.
Written enquiries about rolled canvases, print tubes or a return can be posted to the studio address. Include your order reference so it can be matched quickly.
109 Helen Hill Apt. 815
New Refilwechester, GP 7871
Many cart questions are already answered in the help pages: edition sizes, surface and medium notes, and how stretched versus rolled originals are packed.
Start with the support page, or browse the studio resources for care and framing notes.
Everything you have gathered sits in one place: canvases, numbered prints, a pack of greeting cards if you added one. Check the pieces, confirm how we should reach you, and tell us how the work should travel.
Coastal Light, No. 4
Oil on linen, 90 x 60 cm, original canvas
Ships stretched
Karoo Horizons, edition 12/40
Giclée print on cotton rag, 70 x 35 cm, signed and numbered
Rolled in a tube
Studio greeting cards, set of six
Highveld weather and interior studies, blank inside
Flat envelope
109 Helen Hill Apt. 815
New Refilwechester, GP 7871
Check the edition number on each print, confirm whether the canvas should arrive stretched or rolled, and note any deadline for a gift or a specific hanging date. Once the request is confirmed, the studio replies with packing details and a dispatch window.
Send the requestIf a cart item needs a different shipping arrangement, or you want to ask about a specific canvas before checking out, reach the studio directly. Messages are answered between painting sessions, so allow a day or two for a reply.
109 Helen Hill Apt. 815
New Refilwechester, GP 7871
Visits by appointment only, as the workroom doubles as the packing area for stretched canvases.
+27(53)6232497
info@jeffandersonartwork.com
Call for courier questions on rolled prints. Email for edition numbers, framing options or commission enquiries.
Cart orders placed after Friday noon are packed the following Monday.