A short brief works better than a long letter. Note the series you have in mind, whether you are after an original or a signed print, and the wall or room it is meant for. If you are asking about a commission, mention the view and the palette you keep coming back to.
Replies usually go out within two working days. Commission enquiries are answered in the order they arrive, and the waiting list opens twice a year.
The studio is a working space, not a walk-in gallery, so most conversations start by email or phone. If you are asking about a specific canvas, mention the series and the title — it saves a round of back-and-forth. For shipping quotes on stretched originals, include the delivery town and whether there is lift access.
Viewings of framed work are arranged ahead of time so the paintings can be brought out of storage and lit properly. Allow about an hour.
The working studio sits on the eastern side of Helen Hill, a short walk from the Refilwechester taxi rank and about ten minutes by car from the R63 turn-off. Visitors are welcome by appointment, which keeps the painting hours intact and means someone is actually here to pull work off the racks when you arrive.
Replies usually go out within one working day. If your message is about a specific canvas, mention the series and the dimensions and it will be quicker to answer.